How can I send back my items?
How long does it take to make an exchange?
What can I do if the items I have received are damaged?
What about the warranty time?
How do I get my money back?
What happeness to my credit after an exchange?
Right of withdrawal
You will receive the bank details immediately after ordering. It is sent automatically via email. In the event of a loss, the bank details are provided in the following.
Please always use your order number when transferring money.
The following bank details apply to international payments:
Recipient: DefShop KG
BIC / SWIFT code: COBADEFFXXX
Please understand that as the customer you are responsible for paying any bank transfer fees.
Special deadline for returning goods around Christmas