How can I send back my items?
How long does it take to make an exchange?
What can I do if the items I have received are damaged?
What about the warranty time?
How do I get my money back?
What happeness to my credit after an exchange?
Right of withdrawal
How long does delivery take on average?
Deliveries from DefShop normally takes between 2-3 weeks. From experience, we would like to point out that the post generally takes longer on or between public holidays.
Does the payment method affect delivery time?
Yes: If you pay with an immediate payment method, then we will normally dispatch your order on the following day. If you select payment in advance, then we will send the order as soon as we receive payment. Realistically, this means that you will generally receive your packet within 4-8 days after transferring funds.
What happens after I place my order?
1. You will receive an email after placing your order containing order confirmation as well as our bank details. Important: We have only received your order once you have been issued order confirmation. Otherwise proceed as follows: Check your spam folder in case the email was sent there. If it isn’t there either then the order has not been registered in our system. In this event, simply send us an email via firstname.lastname@example.org and we will look into the matter immediately.
2. You will receive another email as soon as we have received payment from you (only for advance payments).
3. We will then send you your goods. We will also inform you of the dispatch by email. The packet should arrive within 2-3 weeks and all that remains to do is for us to wish you all the best with your order!
Special deadline for returning goods around Christmas